Verbal Complaint Resolution Specialist
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-06-02
Listing for:
NewRez LLC
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
New Rez LLC located in Coppell, Texas, is seeking a Verbal Complaint Specialist I to handle consumer complaints, predominantly through phone interaction.
This role involves investigating complaints, making follow-up calls, and ensuring satisfactory resolutions to enhance customer experience. Candidates should possess a high school diploma and strong customer service skills, alongside a working knowledge of mortgage processes.
Benefits include medical insurance, 401(k) matching, and support for continuing education.
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