Customer Success Manager - Bilingual: English​/Spanish

Overview

Customer Success Manager – Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. Vusion Group is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description:

We build. We create impact. We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic‑level accounts across the Americas. This role plays a critical part in driving adoption, delivering measurable business value, and scaling Vusion Group solutions across large, complex customer environments.

• Building and maintaining strong relationships with key stakeholders.
• Acting as the main point of contact for customer needs, issues, and escalations.
• Driving regular communication cadences like QBRS and touchpoints.
• Managing a portfolio of accounts proactively.
• Identify risks, opportunities, and customer goals.
• Acting as a trusted advisor to optimize ROI and business outcomes.
• Monitoring customer health, usage, and engagement.
• Driving renewals, upsell, and cross-sell opportunities.
• Representing the voice of the customer internally.
• Gathering feedback to improve product and services.
• Developing customer champions using case studies and references.

• Experience:
  • 3 years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles.
  • Bilingual proficiency in English and Spanish – verbal and written.
  • Proven experience supporting strategic or enterprise-level clients.
  • Experience with cloud platform services, data management (e.g., Power BI or Tableau).
  • Experience in retail technology or digital transformation solutions is a nice-to-have.
  • Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Skills:
  • Customer-centric mindset focused on improving the customer experience.
  • Strong project management skills, meeting deadlines and delivering tasks/projects on time.
• Abilities:
  • Excellent verbal and written communication, with clear structuring of thought.
  • Ability to liaise with diverse operational, functional, and technical disciplines and work within a global virtual team.
  • Ability to travel based on client needs (up to 25%).
• Education:
  • BA/BS in Business, Data Analytics, Computer Science or related STEM/IT fields.

Vusion Group has an international presence in 19 countries. You’ll be part of a globally distributed, intellectually curious and collaborative team. The work is fast-paced, challenging, and ambitious. You will be valued for your contributions as we reinvent modern commerce—together.

Vusion Group supports you with programs and benefits, including:

• Generous paid time off (PTO): 35 days PTO.
• Health & Wellness:
  Benefits from day one, plus retirement savings plans.
• Financial future:
  Retirement savings planning support (country-specific).
• Family-First Support:
  Assistance for family challenges and self-care.
• Hybrid work:
  Two days from home, three days in the office, with option to work remotely up to two weeks per year.
• Time off to volunteer and give back to the community.
• Career Growth: E-learning opportunities, workshops, and potential global mobility.
• Commute benefits:
  Up to $100/month for commuting.
• Philanthropy:
  Company matches donations up to $500 per year.

Language:
English and Spanish fluent