Emergency Dispatcher - 2nd Shift

Job Type: Full-time

You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as elevators, pool areas, and other areas used in the event of an emergency. You do not need dispatcher experience to apply to this job; we provide extensive on-the-job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.

Established in 1989, Kings III is a growing, dynamic company. We’re a six‑time winner of DFW Top Workplaces and nationally a USA Today Top Workplace from 2020‑2025. We’re on a mission for change— for our communities, customers, and company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years.

We seek creative employees who love opportunities for continuous learning and growth and value innovation in our products, way of working, selling, and daily growth. We celebrate change and always look for ways to do things better!

• Respond to testing and emergency calls
• Answer a high volume of inbound calls from customers and vendors
• Address inquiries, provide accurate customer details, and document updates on emergency situations
• Notify the customer call list of emergent and non‑emergent situations
• Dispatch the Elevator Company or the appropriate authorities when necessary
• Manage multiple software programs for call handling and team communication
• Communicate updates clearly and concisely
• Provide world‑class customer service
• Follow and abide by our core values

• High school diploma or GED
• 1 year of customer service, call center, or dispatcher experience
• Availability to work weekends, holidays, and 2nd shift (3:45 pm–12:15 am)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards for services
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, giving full attention to others, asking questions appropriately without interrupting
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self‑motivated with ability to work independently as well as part of a team
• Accurately type at least 35 wpm with an accuracy rate of 95% or better
• High rate of accuracy and attention to detail
• Dependable and organized
• Positive, competitive, and determined attitude
• A sense of humor is a plus; we like to have fun!

Our mission statement is simple—we provide critical communications services to help people in distress.

• Honesty & Integrity
• Service to the customer above all else
• Do what is right
• Good enough is not good enough: pursue excellence
• Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III creates opportunities for individuals and reduces risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi‑family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple: our employees help save lives every day.

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short‑ and long‑term disability insurance
• 401(k) with company contribution
• Employee Assistance Program (EAP)
• Company‑paid telemedicine 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work‑life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and is committed to maintaining a drug‑free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class.

Salary

Description:

$20.00 – $20.50 per hour