Customer Care Representative

Customer Care Representative

The Customer Care Representative will help assist customers and callers with account management, billing, and troubleshooting. Responsibilities include creating and updating customer accounts, assisting with account login and password issues, managing account preferences and settings, ordering and activating KTAG's, troubleshooting KTAG issues, processing lost or stolen KTAG's, explaining toll charges and billing statements, processing payments and resolving payment issues, setting up and managing auto-payment options, addressing billing disputes and discrepancies, assisting customers with account statements, explaining policies and fees, processing payments and disputes, providing information on toll rates, payment options, and locations, offering guidance on using the DriveKS website or mobile app efficiently, answering questions about road closures, construction, and maintenance, assisting customers with online account management, troubleshooting issues with the DriveKS website or mobile app, and providing guidance on using electronic payment methods.