Account Manager - Final Mile

Benefits

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching. Weekly pay for hourly‑paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays. A tuition reimbursement plan where employees are encouraged to continue their education and development.

For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

The Account Manager is responsible for managing client relationships and supporting the overall customer experience for assigned accounts. Serving as the primary point of contact, this role partners with operational teams and key stakeholders to ensure alignment with client expectations, facilitate effective communication, resolve issues, and promote long‑term customer satisfaction.

• Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring a positive overall customer experience.
• Develop and maintain a thorough understanding of client requirements, operational expectations, and business objectives.
• Partner closely with operational leaders and support teams to ensure service delivery remains aligned with client expectations and contractual obligations.
• Facilitate clear communication between clients and internal stakeholders to promote collaboration, transparency, and timely resolution of issues.
• Participate in regular client meetings and business reviews to discuss service performance, priorities, challenges, and opportunities for improvement.
• Monitor account performance and customer feedback, identifying trends and opportunities to enhance service quality and overall client satisfaction.
• Proactively address client concerns and coordinate resources across the organization to resolve issues effectively and minimize operational disruptions.
• Support the implementation of new initiatives, process improvements, and operational changes affecting assigned accounts.
• Maintain accurate account documentation, action plans, meeting notes, and performance reporting.
• Prepare and present client‑facing reports and performance updates, ensuring stakeholders remain informed of progress and key initiatives.
• Act as an advocate for the customer by communicating client priorities, concerns, and feedback to internal teams.

• Education & Experience:
  
  Bachelor’s degree in Business, Supply Chain, Logistics, Communications, or a related field preferred; plus 3–5 years of experience in account management, client services, customer experience, operations support, or a related field. Equivalent combination of education and experience will be considered.
• Knowledge of account management, customer service, and client relationship management practices.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple client accounts, prioritize competing demands, and follow through on commitments in a fast‑paced environment.
• Strong communication, problem‑solving, and relationship‑building skills, with the ability to work effectively with clients and cross‑functional teams.
• Detail‑oriented with the ability to analyze account performance, identify service issues, and support resolution efforts.
• Demonstrated ability to coordinate activities, maintain accurate documentation, and communicate effectively with stakeholders at all levels.
• Strong organizational and time‑management skills with a focus on customer satisfaction and continuous improvement.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Level: While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear.

The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions:

Noise level in the work…