Emergency Dispatcher - 1st Shift

Emergency Dispatcher – 1st Shift

You will handle inbound calls from our push‑button emergency phones, monitoring emergency phones in places such as elevators, pool areas, and other designated locations used in the event of an emergency. You do not need dispatcher experience to apply; we provide extensive on‑the‑job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need while working in a safe and supportive environment.

Passionate about making a difference, attentive, and capable of handling a high‑volume, fast‑paced environment. You thrive in a team, yet can work independently.

• Respond to testing and emergency calls
• Answer a high volume of inbound calls from customers and vendors
• Address inquiries, provide accurate customer details, and document updates on emergency situations
• Notify the customer call list of emergent and non‑emergent situations
• Dispatch the Elevator Company or the appropriate authorities when necessary
• Manage multiple software programs for call handling and team communication
• Communicate updates clearly and concisely
• Provide world‑class customer service
• Follow and abide by the company’s core values

• High school diploma or GED
• 1‑year customer service, call center, or dispatcher experience
• Availability to work weekends, holidays, and 2nd shift (3:45 pm – 12:15 am)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards for services
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, with full attention to customers without interrupting
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self‑motivated, able to work independently and as part of a team
• Accurately type at least 35 wpm with a 95 % or better accuracy rate
• High rate of accuracy and attention to detail
• Dependable and organized
• Positive, competitive, and determined attitude
• A sense of humor is a plus; we like to have fun!

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short‑ and long‑term disability insurance
• 401(k) with company contribution
• Employee Assistance Program (EAP)
• Company‑paid telemedicine 24/7 access
• 15 days of PTO accrued in year 1
• Work‑life balance (a must!)
• Team building, company events, attendance at our annual meeting and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and is committed to maintaining a drug‑free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.