Escalation Resolution Pro - Customer Experience
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-07-19
Listing for:
RoundPoint Mortgage Servicing LLC
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, HelpDesk/Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Round Point Mortgage Servicing LLC is seeking an Escalation Resolution Specialist to join the Tier 1 Escalation Resolution team. The role focuses on addressing escalated customer needs, resolving issues, and identifying root causes from interactions with call-center staff.
You will document calls, share feedback with leadership, and coordinate with other lines of business to improve processes. Strong communication, empathy, and mortgage experience are essential; the position is based in Coppell,
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