Team Lead, Homeowner Advocacy & Escalations
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-07-31
Listing for:
Newrez
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Newrez in Coppell, Texas is seeking a Team Lead - Homeowner Advocacy to leverage extensive experience in resolving homeowner issues and escalations. This role emphasizes leadership, mentorship, and process improvements to ensure homeowners receive exceptional service.
You will train new team members, handle inquiries, take ownership of escalated cases, and collaborate on special projects while maintaining a strong focus on delivering superior service to homeowners and partners.
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