Team Lead - Homeowner Advocacy
Listed on 2026-07-31
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Customer Service/HelpDesk
Client Relationship Manager -
Business
Client Relationship Manager, Business Administration
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
WhoWe Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Primary Function The Team Lead - Homeowner Advocacy is a highly experienced specialist with a proven track record in managing homeowner-related issues.
As an exceptional performer who has achieved proficiency across all levels of handling homeowner complaints and escalations, this professional is poised to take on additional responsibilities to support both team members and their supervisor. Whether currently serving as a written, verbal, credit reporting, or special loans specialist, the Team Lead for Homeowner Advocacy remains dedicated to efficiently managing their primary workload of resolving routine tasks.
However, this individual is also equipped to embrace supplementary responsibilities. These may include contributing to the training of new team members, addressing inquiries from colleagues, assuming responsibility for escalated issues, and collaborating on special projects. The ideal candidate has attained mastery in various subject matters and is adept at navigating more complex complaints. Further…
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