Call Center Specialist

Description We are looking for a Call Center Specialist to support homeowners in Texas who are seeking guidance with mortgage assistance options. This contract opportunity is ideal for someone who combines empathy, clear communication, and strong attention to detail in a high-volume customer service setting. In this role, you will help customers understand available solutions, gather needed information, and maintain accurate records throughout each interaction.

Success in this position requires professionalism, reliability, and the ability to handle sensitive conversations with care.

Responsibilities:

- Respond to incoming calls from homeowners requesting support related to mortgage assistance programs.

- Guide customers through available loss mitigation solutions and clearly outline required next steps.

- Review account details and enter thorough, accurate notes following each customer interaction.

- Request, receive, and confirm documents needed to evaluate assistance options.

- Deliver thoughtful and respectful service during emotionally sensitive financial discussions.

- Manage a steady workload in a fast-paced call center environment while maintaining quality standards.

- Follow established procedures during onboarding and daily operations to ensure compliance and consistency.

- Contribute to this contract assignment by demonstrating dependable attendance and strong overall performance. Requirements - Previous experience in call center customer service or a similar phone-based support role.

- Ability to handle inbound calls efficiently while maintaining an attentive and empathetic tone.

- Familiarity with customer service software and basic office tools.

- Strong verbal communication skills and the ability to explain processes clearly to customers.

- Careful approach to reviewing accounts, recording information, and validating documentation.

- Comfortable working onsite Monday through Friday in a high-volume environment.

- Reliable attendance, including full participation during the initial mandatory training period. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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