Billing Customer Service Representative

Description

You are a customer-focused professional who enjoys helping others and solving problems. You thrive in a fast-paced environment, communicate effectively with customers and coworkers, and can manage multiple priorities while maintaining accuracy. You are detail-oriented, adaptable, and take pride in providing a positive customer experience. You’ll serve as the first point of contact for customers with billing-related questions and account requests.

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in . We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here’s what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day.

We celebrate change and are always looking for ways to do things better!

• Provide professional and timely customer service regarding billing inquiries via phone and email.
• Manage and respond to inquiries received through the Billing department email inbox.
• Answer incoming customer calls and assist with account questions, invoice requests, payment inquiries, and general billing support.
• Update and maintain customer account information and records.
• Route complex billing issues, account disputes, reconciliations, and adjustment requests to Billing Specialists for resolution.
• Collaborate closely with Billing Specialists to ensure timely follow-up and resolution of customer concerns.
• Document customer interactions and maintain accurate records of communications and requests.
• Work collaboratively with employees across departments to provide exceptional customer support.
• Meet departmental service standards for responsiveness and customer follow-up.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• 3+ years of customer service, call center, billing support, administrative support, or related experience.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to remain professional and courteous in challenging situations.
• Strong attention to detail and accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• Ability to learn new systems and processes quickly.
• Strong problem-solving skills and ability to determine when issues should be escalated.
• Ability to collaborate effectively across departments and work as part of a team.
• Overtime availability as needed.

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We…