Instructional Designer

## Instructional Designer Apply locations:
Coppell, TX (Corporate) time type:
Full time posted on:
Posted Todayjob requisition :
R-1012595
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* Job Description:

** The Instructional Designer plays a critical role in designing, developing, coordinating, and scaling engaging training experiences across the organization. This individual owns the end-to-end development of blended learning programs, including instructor-led training, online learning, facilitation and participant guides, job aids, videos, graphics, and presentations, that support operational excellence, leadership development, onboarding, and new initiative rollouts. In addition to creating high-quality learning content, this role serves as a program and project lead, ensuring stakeholder alignment, timelines, communications, resources, implementation, and measurement stay on track.
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* Key Responsibilities:

**** Instructional Design & Content Development
*** Conduct needs analyses with internal partners to identify performance needs, target audiences, learning objectives, success measures, subject matter experts (SMEs), and project timing.
* Determine the most effective learning approach, delivery method, and materials based on business needs and the end-user experience.
* Collaborate with SMEs, field leaders, and support teams to gather, organize, and translate complex content into clear, practical, and engaging learning experiences.
* Design and develop highly engaging blended learning solutions, including instructor-led and virtual training, online learning, facilitation and participant guides, job aids, videos, graphics, voice-over scripts, speaker notes, and PowerPoint presentations.
* Create prototypes and polished learning assets using illustrations, photography, video, layout, branded graphics, and effective storytelling.
* Build interactive digital learning using Articulate 360, including Storyline and Rise.
* Shoot, edit, and produce video-based learning and create simple, engaging graphics using Adobe Creative Suite.
* Review and test final products for accuracy, usability, accessibility, brand alignment, and achievement of learning objectives.
** Program Management
*** Own the design, development, execution, and evaluation of assigned training programs from concept through implementation.
* Ensure programs align with business priorities, brand standards, culture, service standards, and learning objectives.
* Manage program content, documentation, version control, and ongoing updates.
* Serve as the training lead for assigned initiatives, bringing consistency to the development and rollout experience.
** Training Facilitation & Implementation Support
*** Facilitate in-person and virtual training for field leaders, hourly teams, and support center partners as part of new program launches, onboarding, leadership development, or business initiatives.
* Support field leadership teams in implementing and embedding training into daily routines and operating practices.
* Partner with operations leadership to tailor and deliver just-in-time training based on performance results or business needs.
* Provide implementation tools, coaching, and follow-up support to help ensure programs are practical, user-friendly, and field-ready.
** Project Management
*** Lead cross-functional training projects by defining timelines, roles, deliverables, resources, dependencies, risks, and communication plans.
* Build and maintain detailed project plans and dashboards to track progress and keep multiple priorities on schedule.
* Ensure stakeholders remain aligned, informed, and supported throughout development and rollout.
* Coordinate with LMS, operations, field implementation, and other support teams to meet deadlines and quality standards.
** Collaboration & Continuous Improvement
*** Collaborate closely with Operations, the People Team, SMEs, field leaders, and support center partners to ensure seamless training integration across business units.
* Act as a key liaison between support center teams and the field, gathering feedback throughout the design and implementation process.
* Support pilots, special projects, and process improvements that strengthen the overall training…