Field Service Engineer
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-03-04
Listing for:
Employee Magnets
Full Time
position Listed on 2026-03-04
Job specializations:
-
Engineering
Maintenance Technician / Mechanic, Field/Service Technician
Job Description & How to Apply Below
Field Service Technician - This is NOT an IT job!
** Must have RECENT experience Installing, repairing and Maintaining Food Packaging Equipment (Required) **
Engineers must have hands on experience working for Manufacturing clients doing Maintenance, Repair, Troubleshooting, and Installation of New and upgraded Packaging Equipment / Machinery preferably in the food mfg. industry.
- Job requires up to 85 percent travel in the U.S. and Canada.
- This position is responsible for carrying out installations, commissioning equipment, maintenance, and the ongoing service and support to customers, in a timely and professional manner.
- Responsible for building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada.
- Ensure sound knowledge of company products and services is developed and maintained to ensure accurate communication with customers.
- Ensure installations are completed on time and in accordance with all specifications and documentation.
- Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, promptly.
- Responsible for providing routine maintenance and planned services of company equipment in accordance with schedules.
- Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments.
- Provide training to customers and internally related to proper operation, preventative maintenance, any defective equipment.
- Assist mechanical engineers with R&D through product trailing.
- Provide support and work closely with the Sales Team and Customers to conduct product demonstrations and trials either in our office or at customer sites.
- Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received.
- Repair and test all electronic and mechanical equipment that has been returned.
- Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
- Attend and work at trade shows / exhibitions held throughout the year (including some weekends).
- Carry out audits, costing and refurbishment of machines.
- Assist in generating new customer business and negotiating margins on sales.
- Maintain knowledge and awareness of competitors and competitor pricing.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
- Must have RECENT experience Installing, repairing and Maintaining Food Packaging Equipment (Required)
- Manufacturing: 3 years (Required)
- Coppell, TX 75019:
Relocate before starting work (Required) - Willingness to travel: 75% (Required)
- Work Location:
In person
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