Collections Specialist

Job Description

Job Description

Mortgage Collections Specialist

• Onsite – Coppell, TX (This is fully onsite)
• Shift: Monday - Thursday 11:00AM – 8:00PM, Friday 8:00AM - 5:00PM (1 rotating Saturday morning every 3rd week)
• Start Date:
  
  ASAP (2 weeks from point of offer)
• Contract:
  
  6-month Contract-to-Hire (W2)

About the Opportunity

Calculated Hire is in search of a Mortgage Collections Specialist for our Fortune 500 Financial Services company. You will be responsible for the following components:

Position Summary:

The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored.

There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can’t be included within a team dialer campaign.
• Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
• Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.
• Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
• Offers short term resolution options via repay and forbearance plans.
• Provides information on all available assistance programs to borrowers experiencing financial hardships.
• Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality.
• Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.
• Meets monthly goals as established in the agent scorecard.
• Ability to perform basic arithmetic operations and interpret data using whole numbers, fractions, and decimals.

Required Qualifications:

• 1+ year of collections experience (preferably in mortgage operations)
• High school diploma or GED equivalent
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
  
  Strong collections orientation with customer service skills.
• Ability to use good judgment.
• Preferred Qualifications:
• Experience with Black Knight (MSP) and/or Sagent
• Experience in default areas (bankruptcy, foreclosure, REO, etc.)