Billing Portal Analyst

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

The Billing Portal Analyst II will focus on the collections process, managing customer accounts, and resolving issues. This role involves contacting customers, resolving payment issues, and maintaining accurate records to help improve the company’s cash flow and reduce aged receivables.

• Managed customer collections through phone, email, and letters for overdue invoices
• Reconciled customer accounts, identified discrepancies, and resolved payment issues
• Ensured accurate application of payments to customer accounts and updated records accordingly
• Conducted detailed credit evaluations and set appropriate credit limits based on company policy
• Maintained detailed records of all collection activities, customer interactions, and payment arrangements

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This role requires the demonstration of the following competencies:

• Instills Trust
• Communicates Effectively
• Demonstrates Customer Focus
• Takes Initiative
• Makes Quality Decisions
• Drives Growth
• Ensures Accountability
• Drives Results

• Knowledge of foundational accounts receivable and accounting principles
• Knowledge of electronic billing procedures and industry standards
• Skill in providing effective customer service and communicating both verbally and in writing
• Ability to identify and resolve problems efficiently
• Knowledge and advanced proficiency with Microsoft Office 365
• Strong analytical skills for reviewing and verifying billing information

• This position has no supervisory responsibilities

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• This job requires no planned business travel

• High School diploma or equivalent is required. Associate or bachelor’s degree preferred
• Combined experience in Accounts receivable collection practices of 2 or more years with education is desirable
• Previous experience in technology platforms configuration, reporting, dashboards, and data management is preferred

Dura Serv is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between Dura Serv and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.