Senior Applications Specialist

We are a leading national consumer finance company with a strong legacy of stability and performance. Following our recent acquisition and the appointment of a new CEO, we are entering an exciting period of transformation—shifting toward a high-growth, tech-forward, and operationally excellent future.

We are seeking a Senior Applications Specialist to support critical servicing and contact center platforms, including the Shaw Spectrum Platform
, that enable daily operations across Loan Servicing, Originations, and related teams. This role partners closely with business stakeholders to deliver system stability, configuration, automation, and continuous operational improvement.

• Oversee the daily operations and administration of the Shaw Spectrum Platform and related contact center systems.
• Manage system configuration including workflows, forms, data points, screens, activities, and user-defined fields.
• Administer and support core servicing technologies, including:
• Shaw Spectrum (Collections module and servicing tools)
• Payment solutions (e.g., Speedpay, Money Gram, XTCM)
• Repo, remarketing, and skip‑tracing software platforms
• Provide troubleshooting, system support, and issue resolution for hosted and on‑premise applications.
• Partner with Loan Servicing, Originations, and other business units to optimize workflows, improve efficiencies, and support operational goals.
• Analyze system usage, metrics, and business needs to recommend and implement technology‑driven solutions.
• Support special projects and system enhancements as assigned.

The Systems Problem Solver: You enjoy digging into systems, configurations, and workflows to solve business challenges and improve day‑to‑day operations.

The Business Partner: You build strong working relationships with multiple departments and understand how technology supports operational outcomes.

The Detail‑Driven Specialist: You are highly organized, accurate, and reliable, with a strong attention to detail and commitment to system integrity.

The Continuous Improver: You think critically about processes, identify opportunities for automation or improvement, and propose thoughtful solutions.

• Minimum of 3+ years of experience in a call center or servicing environment.
• Shaw Systems / Shaw Spectrum experience strongly preferred, including workflows, forms, and GUI configuration.
• Experience supporting servicing, collections, or originations platforms within a financial services environment preferred.

• High School Diploma or equivalent required
• Bachelor’s degree preferred (or equivalent combination of education and experience)

• Strong analytical and problem‑solving skills.
• Advanced proficiency in Microsoft SQL (2019/2022) and Microsoft Office tools (Excel, Word).
• Ability to analyze metrics and assess operational impact.
• Strong written and verbal communication skills.
• Demonstrated professionalism, integrity, and ability to maintain confidentiality.
• Comfortable working independently while managing multiple priorities.

• Location:
  
  This role is hybrid at our Coppell, TX location.
• Hybrid:
  Mostly remote with periodic in‑office work as needed.

This is an opportunity to play a key role in the technology foundation that supports our servicing and customer operations. You’ll work with critical platforms, partner closely with business leaders, and contribute to a company actively investing in modernization, efficiency, and long‑term growth—while continuing to deepen your expertise in financial services systems.