Senior Escrow Processor; PGP Title

Job Summary

The Senior Escrow Support Processor is an escrow professional responsible for ensuring accuracy, quality, and consistency across key stages of the residential escrow transaction lifecycle. The role serves as a subject matter resource, applying sound judgement to resolve issues, support compliance requirements, and enable timely closings. The Senior Escrow Support Processor is a key contributor responsible for centralized processing and review of documents supporting the initiation and closing of residential escrow transactions.

Additional focus is on post‑closing activities, including post‑close audits, issue resolution, and follow‑up actions.

• Own and manage assigned escrow files through key transaction milestones, ensuring accuracy, completeness, and readiness for closing.
• Review and prepare settlement‑related documentation, identifying discrepancies and ensuring timely resolution prior to closing.
• Exercise sound judgement in evaluating file conditions, resolving complex issues, and escalating risks when appropriate.
• Ensure escrow documentation aligns with contractual terms, regulatory requirements, and company standards.

• Maintain high quality and accuracy standards while identifying potential risks or errors.
• Apply knowledge of escrow practices and state requirements to support compliant file resolution.
• Identify and resolve escalated risks or discrepancies.
• Support quality initiatives and trend identification.

• Act as a subject matter expert for escrow support activities, providing guidance and support to peers and partner teams.
• Assist with onboarding, knowledge sharing, and informal coaching to promote consistency and best practices.
• Collaborate effectively with internal stakeholders to resolve issues, align expectations, and communicate status updates.

• Follow standard procedures to ensure consistent execution across files and markets.
• Provide feedback on workflows, tools, and operational challenges to support process enhancements and standardization.
• Participate in initiatives focused on improving efficiency, quality, and scalability of escrow support operations.

• Prepare and deliver accurate Pre‑Settlement Statements (PSS) within established SLAs.
• Perform detailed pre‑close audits to ensure file readiness and compliance.
• Coordinate and manage commitment and CPL delivery.
• Review and resolve discrepancies (taxes, HOA, commissions, fees).
• Manage revisions based on feedback and ensure files are fully prepared for closing.

• High School Diploma or Equivalent.
• 4+ years in title and escrow operations.
• Experience with settlement statements/CDs.
• Centralized/high‑volume experience preferred.
• Multi‑state experience preferred.
• Knowledge of escrow processes, preparing commitments, CPLs, pr orations.
• Proficiency in escrow and title systems (e.g., Soft Pro or similar).
• Strong analytical skills, including intermediate Excel proficiency.
• Proficiency in Microsoft Office Suite.
• High attention to detail with sound judgement and problem‑solving ability.
• Exceptional time management and prioritization skills.
• Strong ownership and accountability for work outcomes.
• Effective communication skills for liaising with stakeholders, addressing inquiries, and resolving discrepancies.
• Strong collaboration skills, partnering effectively across teams and stakeholders.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.