Manager - Loss Mitigation; On-Site

Company Overview

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Manager - Loss Mitigation is responsible for overseeing the day-to-day operation of the department and takes responsibility for producing high volume and high-quality work while adhering to investor guidelines.

• Oversees the day-to-day tasks and performance of Loss Mitigation
• Acts as a liaison with other departments to foster efficiency and high-quality output
• Undertakes special projects related to departmental activities and performs other duties as assigned
• Ensures compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients
• Provides positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job-related functions
• Evaluates job performance continually and provides ongoing coaching
• Maintains, updates and creates process and procedure documentation for the Loss Mitigation team
• Prepares weekly/monthly reports and monitors time frames and work performance
• Promotes an attitude of optimism and progress
• Prepares and presents workflow and results to Senior Management and clients as needed
• Assists in controlling company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
• Ensures department policies and procedures are maintained and timely updates are submitted
• Continually reviews and refines processes to ensure efficiency and accuracy
• Performs related duties as assigned by management

* These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on‑site, may still require partial on‑site work to perform the role satisfactorily.

• High school diploma or equivalent, required
• Bachelor’s degree, preferred
• 6-8 years Loss Mitigation experience
• 3-5 years supervisory experience

• Proficient in Microsoft Word and Excel
• Proficiency in SQL a plus
• Excellence in consulting and advising customers via telephone and written communication
• Understanding of collections
• Foreclosure, bankruptcy and REO experience preferred
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
• Demonstrated strong skill set for organization and attention to detail
• Self‑motivated
• Ability to work independently with minimal supervision
• Strong analytical, problem‑solving and mathematical skills for financial counseling and evaluation and interpretation of complex information
• Understanding of mortgage lending and servicing, particularly late‑stage collections, modifications, and short sales
• Strong negotiating and follow‑up skills, as well as the ability to meet strict deadlines

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies or states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on‑site.

All employees are required to have smart phones that meet Company security standards with…