Correspondence & Disputes Specialist III- Credit Disputes

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.

The Correspondence & Disputes Specialist III – Credit Corrections is responsible for managing all indirect credit bureau disputes submitted by homeowners. This includes processing Automated Credit Dispute Verifications (ACDVs) and Automated Universal Dataforms (AUDs), which are received electronically from the credit bureaus and must be researched, resolved, and responded to in accordance with established guidelines.

This role requires conducting thorough daily investigations of indirect disputes and submitting accurate, timely electronic responses to the credit bureaus. The ideal candidate will possess a strong working knowledge of core operational areas—such as payment processing, escrow, loan boarding, and related functions—and will be able to collaborate effectively with those departments to resolve issues impacting loan-level credit reporting.

Additionally, the position requires ongoing learning and compliance with relevant regulations, including the Fair Credit Reporting Act (FCRA), as well as internal policies and procedures related to fraud, identity theft, and credit reporting integrity.

• Investigate credit reporting disputes by analyzing our records in comparison to industry standards (Metro 2® Format) and Shellpoint’s company policies for accurate credit reporting.
• Research issues to identify root causes and devise a plan of action for resolution.
• Ensure the necessary actions/corrections are made to the account to resolve disputes and complaints, working with other business units as required.
• Daily and timely processing of Automated Credit Dispute Verifications (ACDVs) using the web-based Metro 2‑compliant automated system, including /Fraud ACDVs.
• Review Block Notifications, research the loan to determine validity of claim, and submit Block Notification Rescission requests as needed.
• Submit updates to the credit reporting agencies to remedy any inaccuracies.
• Report possible systematic or technical issues to the Manager to ensure credit reporting processes comply with the Metro 2 format.
• Effectively and accurately convey information to others.
• Perform related duties as assigned by management.

• High School Diploma required; college degree preferred.
• 4+ years of Mortgage Servicing and Credit Reporting experience.
• Working knowledge of the Credit Reporting Resource Guide Metro 2 format is required.
• Experience with credit reporting and FCRA is preferred.
• Experience with e‑Oscar is preferred.
• Mortgage and Consumer finance experience preferred.
• Mortgage Servicing systems knowledge preferred.

• Extremely detail‑oriented, inquisitive, and passionate about investigating and problem solving.
• Intermediate knowledge of MS Word and MS Excel.
• Excellent work ethic and deadline‑driven.
• Follow‑up skills and a keen sense of accountability.
• Ability to multi‑task and quickly adapt to changing work assignments.
• Math and analytical skills needed.

• Working on‑site at assigned office location.
• Regular and punctual attendance required.
• Flexibility to work occasional adjusted schedules, overtime, evenings, or weekends as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment.
• Sedentary work in a stationary position at a cubicle for prolonged periods.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English.

This description is intended to reflect the position’s requirements; management reserves the right to modify, add or remove duties and to request other duties as necessary.

All employees must have smartphones that meet company security standards and be able to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on meeting this requirement.

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