Team Lead - Investor Reporting; On-Site

Job Overview

We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Team Lead Investor Reporting is responsible for overseeing the daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae, or Private Investor portfolios, including reporting, remittances, and reconciliation resolution.

• Confirm monthly reports are produced and delivered in an accurate and timely manner, including but not limited to loan‑level invoice and remit files while meeting the contractual SLA for each investor.
• Resolve any coding issues with reports by working with management to make necessary changes and update policies and procedures.
• Work with staff to resolve external issues and correct or update any data or formatting issues in the monthly reporting to ensure client satisfaction.
• Confirm reports and wire requests are sent timely as it relates to the monthly reporting and remittances.
• Confirm staff is accurately working with internal clients such as investor accounting and finance on all account reconciliation items—including P&I, service fee, corporate advance, P&I advance, and operating account reconciliations—by reviewing outstanding bank reconciliations monthly.
• Review reports before they are submitted externally, checking for formatting issues, month‑over‑month consistency, contract billing agreement, full balance roll‑forward, and large transaction investigation.
• Coordinate with department management to address issues identified so that recurring process issues can be remedied.
• Perform additional projects and duties as assigned by manager.
• Develop and enhance operational procedures.
• Assist with internal and external audits.
• Use Microsoft Excel extensively for data analysis and reporting.
• Handle ad‑hoc reporting or research as directed by management.
• Perform related duties as assigned by management.

• Bachelor’s Degree in Accounting or Finance preferred.
• 6+ years of Investor Reporting experience required.

• Advanced MS Excel experience required, including pivot tables, VLOOKUPs, and other complex formulas.
• Proficient in MS Word and PowerPoint.
• SQL or other database reporting experience preferred.
• Servicing Director knowledge a plus.
• Strong problem‑solving and analytical skills.
• Proven ability to build strong relationships with stakeholders, learn quickly, be flexible, and think strategically.
• Strong communication skills to interact with senior management and other business units.
• Working understanding of operational risks and related controls.
• Strong organizational and time‑management skills necessary.
• Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain reporting accuracy and analysis abilities with strong attention to detail.
• Self‑motivated with strong attention to detail and excellent organization skills.

• Employees are required to have smartphones that meet company security standards, with the ability to install apps such as Microsoft Authenticator. Employment is contingent on this requirement.

We’re proud to be an equal‑opportunity employer and celebrate our employees’ differences—including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.