Director Vendor Management

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY:

The Director Vendor Management will report directly to Vice President of VMO and will be responsible for managing reviews of company’s high risk and critical vendors.

Oversee the monitoring of vendors and partnering with the Line of Business (LOBs) to minimize the inherent risk of outsourcing services to third parties. Ensure scorecards are structured to allow proper oversight and monitoring of the third party that commensurate with the level of risk and complexity of the relationship. This position will work with LOB leaders across Loss Mitigation, Claims, Foreclosure, Escrow, Cashiering, Document Management, Customer Relations, Investor Servicing, Investor Relations, Post Closing, and other Servicing units as identified, to ensure vendor performance and compliance of key performance and risk indicators.

This individual will also be the liaison between VMO and functional leaders, including Compliance, Risk, Legal, IT, IT Risks and Controls, HR, Marketing, Finance, Originations, Servicing and Transformation to foster cooperative working relationships and to assist these leaders in meeting their goals.

DESCRIPTION:

Essential Functions, Duties, and Responsibilities Prepares, analyzes, and negotiates, under supervision, with suppliers for efficient delivery of products and services.

Analysis, identification, and communication of information regarding vendor orders; identifies, researches, and resolves problems relating to vendor issues.

Verification of vendor data, development of reports to track vendors.

Tracking, management and maintenance of vendor issues.

Ensure strong oversight of vendor risks and provide insight on existing and potential risks.

Partners with Business Units and Vendor partners on corrective action or remediation efforts including Performance Improvement Plans Ensure performance measures do not incentivize undesirable performance, such as encouraging processing volume or speed without regard for accuracy, compliance requirements, or adverse effects on customers.

Research industry standards for service-level agreements to ensure vendors are operating withing acceptable parameters for standardized services, e.g., such as payroll processing.

Draft, maintain and administor Vendor Management policies and procedures, training materials, job aids and other tools as it relates to vendor scorecards.

Perform ongoing LOB training and support.

Develop domain knowledge of company business to gain an understanding of short-term goals and long-term strategies for the organization.

Collaborate with LOB managers and prospective vendors to fully understand products and/or services being provided; offer recommendations to the LOB for improved performance tracking of vendors.

Maintain broad influence through ongoing development of relationships across the organization; manage business relationships and cultivate a collaborative environment.

Timely identify critical issues and work to resolution.

Key stake holder in the oversight of Visuant, the vendor scorecard system.

Assist the VP of VMO with special projects as required.

Ability to effectively and accurately convey information to others.

Performs related duties as assigned by management.

Qualifications and

Education Requirements:

Bachelor’s degree in economics or finance highly preferred.
8+ years’ experience in vendor auditing experience, preferably in the mortgage industry.
5+ years of experience in one or more of the following:
Audit, Information Security, Business Continuity/Disaster Recovery, Mortgage Banking,…