Special Loans Specialist ; On-site

About Newrez

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Special Loans and Servicing Operations Department administers the complicated details of non‑fixed rate loan products such as adjustable‑rate mortgages (ARMs), commercial loans, home equity lines of credit (HELOCs), daily simple interest (DSI) loans, balloon loans, and modifications among other responsibilities. The Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals.

• Research servicing histories and set up ARM, DSI, and modified loans, collect supporting documentation, and assist in preparing audit responses.
• Analyze exception reports and clear exceptions by researching and adjusting loans as necessary.
• Monitor the status of ARM loans; assist in resolving servicing transfer/loan setup; research ARM loan payment histories.
• Audit ARM change notifications prior to mailing.
• Perform document‑to‑data reviews to ensure proper servicing of various loan types and ensure adherence to investor and regulatory guidelines.
• Review and process modification requests.
• Conduct special projects as assigned by Special Loans management.
• Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers.
• Update loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.
• Support management in achieving goals and improving the efficiency/productivity of the department.
• Complete miscellaneous tasks as necessary or required.
• Perform related duties as assigned by management.

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 0–2 years’ experience in the mortgage industry.

• Proficient working knowledge of Microsoft Outlook, Word, and Excel.
• Strong knowledge of mortgage documents, security instruments, and modification documents.
• Strong verbal and written communication skills.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies or states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Employment will be contingent on this requirement.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) retirement plan with employer match
• Paid maternity leave/parental bonding leave/caregiver leave
• Adoption assistance
• Tuition and certification reimbursement
• Employee mortgage loan program
• The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Different makes us better.