Special Loans Specialist ; On-site

Special Loans Specialist I

The Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals. The role requires detail‑oriented work under pressure on tasks such as research and resolution of escalated or priority requests and project tasks. The primary function involves administering the details of non‑fixed‑rate loan products—including adjustable‑rate mortgages (ARMs), commercial loans, home equity lines of credit (HELOCs), daily simple interest (DSI) loans, balloon loans, modification loans, and SCRA‑related responsibilities.

• Research servicing histories and set up of ARM, DSI, and modified loans; collect supporting documentation and assist in preparing audit responses.
• Analyze exception reports and clear exceptions by researching and adjusting loans as necessary.
• Monitor status of ARM loans; assist in resolving servicing transfer/loan setup and research ARM loan payment histories.
• Audit ARM Change Notifications prior to mailing.
• Perform document‑to‑data reviews to ensure proper servicing of various loan types and ensure adherence to investor and regulatory guidelines.
• Review and process modification requests.
• Conduct special projects as assigned by Special Loans management.
• Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers.
• Update loans through adjustments and payment reapplications to reflect proper accounting of all payments.
• Support management in achieving goals and improving the efficiency and productivity of the department.
• Complete miscellaneous tasks as necessary or required.
• Perform related duties as assigned by management.

• High school diploma or equivalent (required).
• Bachelor’s degree (preferred).
• 0–2 years of experience in the mortgage industry.

• Proficient working knowledge of Microsoft Outlook, Word, and Excel.
• Strong knowledge of mortgage documents, security instruments, and modification documents.
• Strong verbal and written communication skills.

All employees are required to have a smartphone that meets company security standards and can install apps such as Microsoft Authenticator. Employment will be contingent on meeting this requirement.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) retirement plan with employer match
• Paid maternity leave / parental bonding leave / caregiver leave
• Adoption assistance
• Tuition and certification reimbursement
• Employee mortgage loan program
• Employee emergency and disaster fund for team members experiencing hardships
• Company‑paid volunteer time off (one day per year)
• Matching gifts program – dollar‑for‑dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• NewrezNOW:
  Corporate Social Responsibility program offering volunteer opportunities

We’re proud to be an equal‑opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Different makes us better.