Document Administration – Title Specialist II; On-site

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Document Administration Title Specialist II is responsible for reviewing, preparing, executing, and recording mortgage documentation to ensure clear chain of title for loans serviced by Newrez/Shellpoint Mortgage Servicing (SMS). The role works directly with borrowers, clients, investors, and servicing/originations partners to review and evaluate requests, abstract land records, collateral and originations documents and investor/client/guarantor servicing guides to ensure the appropriate documents are prepared, recorded, or filed.

The specialist communicates heavily with borrowers, legal, compliance, custodians, and partners to facilitate all serving document related needs in a timely manner.

• Review/abstract land records, title reports and available mortgage related documents to determine documents needed to perfect security interest, transfer ownership, or complete borrower‑requested land transactions (Assumption, Partial Release, Subordination).
• Identify, process, and prepare required documents (Lien Release, Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, Partial Releases, Modifications, Legal Description Corrections, Assumptions, Subordinations, Corrective Documents, etc.) for loans serviced by Newrez/Shellpoint Mortgage Servicing with various levels of complexity.
• Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards within specific task SLAs.
• Address inquiries from vendors, investors, Portfolio Managers, and other stakeholders professionally and in a timely fashion.
• Review daily task queue and exception reports to ensure completion of assigned duties within SLAs.
• Update and annotate all actions/follow‑ups processed on loans in all appropriate systems.
• Prepare required reports for management, investors, vendors, etc.
• Complete bulk updates to the Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.
• Administer and audit MERS system, signing authority, and MERS‑executed documents to ensure compliance with MERS membership rules.
• Review and process exception reporting at various stages of the inventory and check‑in/check‑out process.
• Complete monthly inventory audits with custodians, file centers and the onsite file room.
• Perform related duties as assigned by supervisor.

• High school diploma or equivalent, required.
• Associate’s or bachelor’s degree preferred.
• 2–4 years’ experience in Document Administration or Mortgage Servicing or similar field.
• Prior year performance evaluation of 3.3 or better (internal candidates only).
• Direct Supervisor recommendation (internal candidates only).

• Intermediate understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO.
• Intermediate knowledge of servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, and vendor systems.
• Intermediate knowledge of abstracting land records, reviewing title reports, reading legal descriptions, and surveys/plat maps.
• Intermediate knowledge of documents used to perfect security interest, transfer ownership, and modify, subordinate, assume or correct existing mortgage documents.
• Intermediate knowledge of investor requirements for perfected collateral for delivery, sales, and certifications.
• Intermediate knowledge of foreclosure and bankruptcy requirements for perfected collateral.
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co‑workers, etc.
• Professional communication…