Verbal Complaint Specialist – Mortgage Servicing Expert
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-08-07
Listing for:
NewRez LLC
Full Time
position Listed on 2026-08-07
Job specializations:
-
Finance & Banking
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Customer Service/HelpDesk
Job Description & How to Apply Below
The Verbal Complaint Specialist is responsible for supporting the Compliance Division by investigating and responding to time sensitive mortgage servicing situations. The on-site role in Coppell, TX requires engaging with homeowners, researching loan history, and coordinating with operations to resolve disputes in line with RESPA, TILA, FCRA, and CFPB guidance.
This role includes inbound/outbound calls, maintaining complaint documentation, and ensuring communications are accurate, compliant, and
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