Operations Support Specialist I

Operations Support Specialist I

The Operations Support Specialist I is responsible for assisting in the coordination of all functions related to processing and decisioning of loans and projects. Works with internal partners to determine eligibility based on Company/investor guidelines.

Principal Duties

• Proficiently performs all aspects of Conditions Support and Closing Agent Approvals.
• Manages multi-state project pipeline; coordinates same with internal partners and 3rd party vendors

• Review and approve all settlement and title companies including wire instructions.

• Ensures settlement documentation package meets compliance guides and correct as necessary for approval

• Assists in the implementation of process improvement and quality control initiatives.

• Resolve errors and provide front line staff with support

• Manages key loans dates, provides status and outstanding conditions to applicable partners
• Communicates timeline variances and file errors to applicable management lead(s)
• Updates SharePoint with Closing Agents approved.
• Reviews necessary documents required of loan files, including required legal documentation and supporting conditions for required standard compliance.
• Attends regular system training updates, and Caliber, line of business or loan-type specific guideline trainings
• This position is considered a non-loan originator position, this means participants may not engage in activities of a loan originator, including communicating directly with borrowers about credit qualification or loan terms, including pricing concessions or other transaction-specific terms or conditions
• Performs Conditions Management for additions and deletions to database.
• Performs related duties as assigned by management.

Education and Experience Requirements

• High School Diploma or equivalent required.
• 2-4-year college degree preferred.

Knowledge, Skill, and Ability Requirements

• Knowledge of mortgage loan processing, compliance.
• Agent approvals and closing guidelines.
• Strong interpersonal, oral, and written communication skills.
• Excellent customer service orientation.
• Ability to multi-task, prioritize and time manage.
• Ability to work autonomously under minimal supervision.
• Excellent computer and Microsoft Office skills including SharePoint.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.