Operational Controls Analyst; On-site

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Operational Controls Analyst is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements, that may include reviewing and researching loan files.

• Assist in the preparation of Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.
• Deliver feedback on any necessary revisions/updates to policies and procedures.
• Gather LOB requirements, develop standard test scripts within internal systems, and UAT, as applicable.
• Manage monthly vendor scorecard oversight.
• Effectively present information/respond to questions from managers, clients, customers, and public.
• Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
• Analyze results from loan reviews and identify trends, either in loan quality or personnel.
• Escalate any loan concerns to management and provide all necessary justification/documentation.
• Serve as occasional delegate to more senior members of the team.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

High school diploma or equivalent, required. Bachelor’s degree, preferred. 3+ years’ experience in mortgage servicing. Prior experience with various mortgage operations applications.

• Strong Microsoft Office skills to include MS Word, Excel & Power Point
• Strong working knowledge of SQL/data systems, and mortgage servicing systems.
• Knowledge of FHA, VA, USDA, FNMA and FHLMC policies and guidelines.
• Knowledge of mortgage loan processing, compliance, investor products or loan servicing
• Strong interpersonal, oral, and written communication skills
• Excellent customer service orientation.
• Ability to multi-task, effectively prioritize tasks and responsibilities, effective time management.
• Strong analytical skills: effective decision-making skills with the ability to appropriately exercise independent judgment and escalat quickly where needed.
• Strong quality orientation with an attention to detail and accuracy.
• Ability to work independently, as well as effectively function as a member of the Business Controls Team.
• Accountability; strong work ethic.
• Integrity, ability to maintain and work with confidential information.

Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand. Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time.

Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly…