Ntecc- Emergency Communications Specialist

Summary of Duties

The Emergency Communications Specialist (ECS) receives and processes requests for service for police, fire, and EMS. Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans. This position works independently under the general supervision of the Operations Supervisor and collaborates with NTECC personnel as well as customers.

• Answers emergency and non‑emergency call requests for service for police, fire, and emergency medical assistance for member agencies; prioritizes and dispatches emergency responders and appropriate resources; coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance, including mutual aid requests.
• Relays pertinent information to public safety personnel (police, fire, medical) via radio in a concise, organized, and understandable manner; monitors radio traffic and provides immediate information and assistance.
• Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, medical), resources and incidents; documents updates and changes in the CAD system as required; notifies key supervisory and management personnel on critical incidents.
• Conducts computer searches through local, state, and national databases, interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enters data into TCIC/NCIC as requested; sends and receives teletypes, completes regional warrant confirmations for member agencies and processes all appropriate paperwork to ensure accurate and timely notification to confirming agencies and member cities.
• Supports the NTECC culture by assisting co‑workers as needed with guidance and training.
• Supports the relationship between the NTECC and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff.
• Maintains a high level of confidential and sensitive information in a discrete and professional manner.
• Maintains the integrity, professionalism, values, and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• Punctual and regular attendance at work; work the assigned schedule and comply with time‑keeping policies and procedures. Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
• Performs other duties as assigned.
• Lateral pay available for licensed 9‑1‑1 Telecommunicators/Dispatchers.
• Provides and relays emergency care instructions and guidance through text, phone, video imagery, and live‑stream services.
• Views and processes emergency‑related imagery and video.
• Provides Emergency Medical and Emergency Fire Dispatch protocols and instructions to callers.

• Ability to collaborate and work with a diverse team and within the policies, guidelines, and the NTECC culture, including core values of trust, professionalism, accuracy, compassion, teamwork, and people.
• Ability to address multiple demands simultaneously; prioritize work and respond to difficult situations under time or circumstance stress; remain professional and operate effectively in high‑stress situations.
• Knowledge of NTECC policies and procedures for dispatching public safety personnel.
• Geographical knowledge within the NTECC service area, including streets, highways, boundaries, thoroughfares, landmarks, businesses, and locations of police and fire stations and districts.
• Operating standard and specialized public safety hardware and software to enter information with speed and accuracy.
• State and federal laws, regulations, and statutes governing dispatch for emergency services.

• Education:
  
  High school diploma or GED equivalent.
• Experience:
  
  One (1) year of related experience in a customer‑service environment.
• Must be at least 18 years of age.
• Must pass all applicable pre‑employment screenings, including drug screen and background investigation.
• Communicates clearly and concisely, relays details…