Hotel Front Office Manager

Overview

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.

If you have management skills and enjoy providing excellent customer service, apply today!

• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Compile occupancy reports and financial information for the general manager
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Supervise current front desk staff and hire and train new staff to ensure they’re providing excellent customer service and implementing hotel policies
• Handle the front desk budget and order office supplies as needed

• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• 1 year of previous experience working in the hospitality industry
• Experience with MS Office and bookkeeping skills desired
• High school diploma or equivalent certification required (GED)
• Light Speed PMS experience
• Have superb communication skills, management skills, and multitasking skills

$50,000 per year