Senior CX​/UX Designer; AI-First Innovation | Tax & Accounting - Hybrid; CT​/ET R0053144

Overview

Design AI-powered experiences that transform tax and accounting workflows. As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io.

You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you’ll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy.

Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this—but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric.

Wolters Kluwer Tax & Accounting | Wolters Kluwer Digital eXperience Group (DXG).

Hybrid:
Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc.

Please view the site office location directory for potential office preferences nationwide.

Office locations:
Find A WK Office.

• AI-powered features for tax/accounting users improve workflow efficiency and usability.
• Solutions meet regulatory compliance, data privacy, and accessibility standards.
• Prototypes and design systems accelerate delivery without compromising quality.

• Proven experience designing AI-powered user experiences for enterprise applications.
• Familiarity with agentic workflows, automation principles, and ML concepts.
• Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
• Strong understanding of data privacy, compliance, and ethical AI.
• Advanced prototyping and design system integration skills.
• Experience facilitating design thinking workshops and JTBD mapping.
• Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make).
• Excellent collaboration and communication skills.

• Adoption of AI-driven features by tax/accounting professionals.
• Measurable improvements in user efficiency and trust.
• Compliance with financial regulations and WCAG 2.1 AA standards.
• High-quality prototypes delivered on time and aligned with product goals.

• User-Facing AI Integration:
  Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces.
• Domain-Centric Design:
  Create solutions tailored for compliance-heavy environments in North America.
• Execution Excellence:
  Deliver high-fidelity prototypes and design system components using advanced tools.
• Compliance & Trust:
  Ensure adherence to financial data privacy, security, and WCAG accessibility standards.
• Cross-Functional Collaboration:
  
  Work with engineers, data scientists, product managers, and compliance teams to bring designs to life.
• Continuous Improvement:
  Contribute to refining design practices and workflows through hands-on implementation.

Wolters Kluwer offers benefits to help meet your needs and balance work and personal life, including:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services across healthcare, tax & accounting, financial & corporate compliance, legal & regulatory, and ESG sectors.

We serve customers in over 180 countries and employ around 20,000 people worldwide, headquartered in Alphen aan den Rijn, the Netherlands.

Notable achievements include being named among America’s Best Large Employers by Forbes (2022) and featured on Newsweek’s Most Trustworthy Companies List (2023); WK is recognized for gender equality in the workplace in the Netherlands and worldwide in 2023.

The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities and requirements. The job description is subject to revision and modification at any time.

USD $85,600.00 - $. This role is eligible for Bonus. The compensation range listed is based on primary location of the position and may be influenced by skills, experience, and location. Details will be shared by the recruiter.