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Marketing CX & Retention Operations Coordinator
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-02-16
Listing for:
SalaryGuide
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, Digital Marketing
Job Description & How to Apply Below
Responsibilities
- Manage review request workflows and monitoring
- Track incoming reviews and flag negative reviews for escalation
- Follow up with branches to ensure response compliance
- Maintain review SLAs and weekly health reporting
- Ensure review requests reference correct locations and services
- Manage upsell program within Applause
- Manage referral link creation and QA
- Update referral offers as directed
- Ensure referral landing pages and tracking links are working correctly
- Monitor referral activity and surface performance issues
- Coordinate with Email/SMS Manager on referral promotions
- Manage customer‑specific Shopify links
- QA checkout flows and offer paths
- Support prepay and promotional offers
- Ensure links used in email/SMS and offline campaigns are correct
- Identify and Escalate broken paths or friction points
- Coordinate with Project Manager on priorities and timelines
- Support Email/SMS initiatives with link QA and deployment checks
- Assist with customer‑facing operational tasks as needed
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