Lead Data Center Engineer DCIM

We are unable to sponsor for this permanent full-time role

Position is Bonus eligible

Prestigious Financial Institution is currently seeking a Lead Data Center Engineer. Candidate will be responsible for the delivery and maintenance of high quality, reliable, and cost-effective services in order to support and operate the Data Centers and Network Infrastructure products and services. In addition, the role will provide support and maintenance of Data Center Infrastructure Management (DCIM) software such as Sunbird dc Track, Nlyte, or Schneider Electric Eco Struxure IT, Video Management Systems (VMS), and other tools supporting the Data Centers and Network Infrastructure rooms.

• Provide engineering services to meet business strategic needs based on holistic understanding of Data Center Operations (Facilities, Operations, IT systems, SAN, NAS, Network, Database, systems administration, incident, and DR practices).
• Install cable tray, ladder rack and grounding and bonding.
• Provide Data Center capacity management, scalable architectures, automation, data center tools, physical security, monitoring, and trending.
• Decommission and removal of retired equipment.
• Configure and maintain monitoring and alerting systems for data center infrastructure, responding to alerts and implementing proactive measures to prevent service disruptions.
• Administer and manage the video surveillance platform including Video Management System (VMS) such as exacq
  
  Vision, Milestone XProtect, or Genetec Security Center and associated cameras, ensuring optimal performance, system availability, and integration with Data Center physical security infrastructure.
• Manage, operate, and continuously improve Systems, Database, and Tools Infrastructure that support the Data Centers and Network Infrastructure rooms in a 24/7 environment.
• Develop and maintain engineering and operations processes, procedures, and documentation associated with DCIM (Sunbird dc Track, Nlyte, Schneider Electric Eco Struxure IT), VMS, and other supporting tools.
• Participate in disaster recovery planning and testing, including developing and maintaining procedures for business continuity, conducting regular DR drills, and ensuring compliance with recovery time objectives (RTO) and recovery point objectives (RPO).
• Follow and support change management processes to ensure all modifications to data center infrastructure are properly documented, reviewed, approved, and implemented with minimal risk to operations.
• Maintain active and direct interaction with customers and stakeholders to gather and understand global, regional, divisional, and site business requirements and ensure the Data Center strategic initiatives align with business strategies.
• Installation and validation of data center infrastructure including servers, network infrastructure, and supporting hardware within a mission critical datacenter.
• Installation, testing, and labeling of cable (CAT5-CAT7) and fiber (SM and MM) in accordance with industry standard data center protocols (ANSI/TIA/BICSI).
• Decommission and removal of retired equipment.
• Provide professional and prompt responses to customer requests, effectively resolving concerns and communicating project status with customers and the Data Center Engineering team.
• Create, review and interpret technical plans, specifications, and documentation for data center infrastructure projects.
• Conduct project kickoff meetings (Method of Procedure) with customers and team members.
• Collaborate effectively with all levels of internal staff, customers, and external vendors.
• Manage work priorities through the ticketing system in coordination with the Manager, Data Center Engineering and team members.
• Diagnose hardware issues and replace failed components to maintain system availability.
• Conduct root cause analysis for incidents and outages, documenting findings and implementing corrective actions to prevent recurrence.
• Coordinate with cross-functional teams and external partners to ensure accurate data entry and maintenance in DCIM (Sunbird dc Track, Nlyte, Schneider Electric Eco Struxure IT), VMS, and other supporting tools.
• Ensure the Data Center and Network Infrastructure rooms are clean and well-organized.
• Manage Data Center shipping and receiving operations, coordinating with Shipping and Receiving personnel.
• Provide On-Call duties on assigned weeks, which may include response to customers' needs during overnight or weekends.

• [Required] Excellent technical written, diagramming, and verbal communication skills to effectively communicate with IT professionals and management.
• [Required] Demonstrate initiative and dependability with experience supporting Data Center and mission-critical services 24/7, including responding to service interruptions at any time.
• [Required] Strong experience with DCIM tools (Sunbird dc Track, Nlyte, Schneider Electric Eco Struxure IT) and Video Management Systems (VMS) including development, management, operation, data quality assurance,…