Entry-Level Help Desk

Overview

Launch your IT career with hands‑on experience. The Entry‑Level IT Support role provides full training and daily exposure to real technical work, 100% onsite in Coppell, TX.

• 3+ months of IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.)
• Strong interest in expanding technical and hardware support skills
• Reliable, professional, and eager to learn
• Solid communication and customer service abilities
• Must have reliable transportation (100% onsite in Coppell)

We are a 24/7 facility. While most shifts are standard weekday hours, flexibility to work days, nights, or weekends is a huge plus and may provide additional opportunities.

• Respond to support tickets
• Assist users via email, chat, and in‑person support
• Troubleshoot issues such as:
• Password resets & login issues
• WiFi/connectivity problems
• Printers, peripherals, and basic hardware
• Work closely with senior technicians to build strong foundational IT skills

Contract position based out of Coppell, TX.

The pay range for this position is $16.25 - $18.00/hr.

Benefits (subject to eligibility and plan terms) may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.