Senior CX​/UX Researcher; AI-First Innovation Tax & Accounting – Hybrid R0056377

Senior CX/UX Researcher (AI‑First Innovation for Tax & Accounting) – Hybrid (Job  R0056377, WK DXG U.S., Inc.)

We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research, and drive advanced research initiatives that define the future of tax and accounting workflows.

• Lead, design, and execute complex user research studies, identifying business‑value opportunities and improving the user experience.
• Merge qualitative and quantitative data via mixed‑methodologies.
• Drive cross‑functional alignment by presenting research insights to senior stakeholders and executive leadership.
• Synthesize and communicate findings for diverse audiences, including executive summaries, workshops, and actionable recommendations.
• Partner with designers, product managers, and engineers to translate insights into strategic design and product roadmaps.
• Document insights and artifacts in a central repository.
• Create and evolve user personas, archetypes, and journey maps based on robust research and data.
• Collaborate with Research Operations to maintain standardized materials, frameworks, and processes for consistency across initiatives.
• Champion adoption of emerging industry trends, tools, and methodologies—especially in AI and agentic technologies—across the organization.

• Bachelor’s degree in Design, HCI, Behavioral Sciences, or a related field, or equivalent experience with advanced UX certification or training. Master’s degree preferred.
• 5+ years in a User Research role for digital solutions, with demonstrated leadership in planning and execution.
• Advanced research‑planning skills: design and lead complex, multi‑phase studies aligned with business and product strategy.
• Proficiency in analyzing qualitative and quantitative user data.
• Strong report‑writing abilities: produce sophisticated, clear, and persuasive research reports tailored to stakeholders, including executives.
• Effective presentation skills to diverse audiences.
• Cross‑functional leadership: influence and collaborate effectively with designers, product managers, engineers, and other disciplines.
• Strong knowledge of AI, agentic workflows, and their application in user research and product development.
• Experience evaluating emerging user interaction patterns and impacting product strategy for AI and agentic solutions.

• Experience in a B2B environment working on enterprise solutions.
• Knowledge of Tax & Accounting solutions and customer workflows.
• Familiarity with User Research platforms such as Great Question or User Zoom.
• Experience collecting and reporting user data from Pendo or other analytics tools.

$85,600.00 – $ USD. Role eligible for bonus.

Medical, Dental, & Vision plans; 401(k); FSA/HSA; commuter benefits; tuition assistance plan; vacation and sick time; paid parental leave. Detailed benefits information available upon request.