Senior CX​/UX Researcher; AI-First Innovation Tax & Accounting – Hybrid R0056376

Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid Summary

We are seeking an experienced strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research and serve as a thought leader driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows.

Eight days a month you will work in the nearest office within 50 miles. Work can also be done remotely outside of these scheduled in‑office days.

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross‑functional alignment by presenting research insights to senior stakeholders and executive leadership.
• Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Document insights and artifacts in a central repository.
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
• Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives.
• Champion emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Required

• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent experience with advanced UX certification or training;
  Master’s degree preferred.
• 5+ years in a User Research role for digital solutions with demonstrated leadership in research planning and execution.
• Advanced research planning skills, designing and leading complex, multi‑phase studies aligned with business and product strategy.
• Advanced skills in analyzing qualitative and quantitative user data.
• Advanced report‑writing ability, preparing sophisticated, clear, and persuasive research reports tailored to stakeholders.
• Expertise in presenting research findings to diverse audiences from cross‑functional teams.
• Demonstrated ability to influence and collaborate with designers, product managers, engineers, and other disciplines.
• Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
• Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.

Preferred

• Experience in a B2B environment working on enterprise solutions.
• Knowledge of Tax & Accounting solutions and customer workflows.
• Familiarity with User Research platforms such as Great Question or User Zoom.
• Experience collecting and reporting user data from Pendo or other analytics tools.

Base salary range: $85,600.00 – $ USD, with eligibility for bonus.

• Medical, Dental, and Vision plans
• 401(k) and other retirement savings options
• FSA/HSA and commuter benefits
• Tuition assistance plan
• Vacation and sick time
  
  Paid parental leave