ATM Managed Services Training Specialist

About Brink’s

Brink’s Company (NYSE:

BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM‑managed services, serving customers in 51 countries and more than 100 operating locations.

ATM Managed Services Training Specialist

Coppell, Texas or remote (for qualified candidates)

This role designs, implements, and manages training programs that support ATM Managed Services (AMS) operations worldwide. The position establishes a scalable training framework to improve service delivery, operational performance, and customer satisfaction across monitoring centers, field services, system rollouts, and support teams.

• Design and execute a global training strategy for AMS aligned with operational goals, SLAs, and customer expectations.
• Build standardized onboarding, refresher, and advanced training programs for AMS monitoring centers and support teams.
• Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.

• Partner with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
• Collaborate with country and regional leaders to ensure training content aligns with local operational requirements while maintaining global standards.
• Act as the primary point of contact for AMS training initiatives across regions.

• Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
• Use operational data, KPIs, audit findings, and root‑cause analysis to assess training effectiveness and guide enhancements.
• Provide regular reporting to leadership on training participation, results, and operational impact.

• Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
• Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.
• Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.

• Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field.
• Minimum of 5 years of experience in ATM operations, managed services, financial services operations, or technical service environments.
• Proven experience building and managing training programs in operational, SLA‑driven environments.
• Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
• Demonstrated experience translating business objectives into actionable training and operational enablement strategies.
• Proficiency with training tools, learning platforms, and operational reporting systems.

• Willingness to travel domestically and internationally as business needs require.
• Relocation assistance is not available for this role.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Flexibility to work across different time zones to support global AMS operations.
• Ability to continuously identify opportunities to enhance training effectiveness, service delivery consistency, and customer satisfaction.

Brink’s is an equal‑opportunity/affirmative action employer and provides consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.