Manager of Information Technology

Manager of Information Technology

The Manager of Information Technology leads day-to-day IT operations and the team supporting our mission‑critical 24×7 emergency dispatch center and multi‑site corporate environment. The role currently manages six direct reports across help desk and systems / network infrastructure, and reports to the Director of Information Technology.

A service‑focused IT leader with a track record in 24×7 mission‑critical environments. You build and develop people, not just systems. You can sit at a C‑suite table and translate technology into business outcomes, then walk back to your team and troubleshoot a hard problem alongside them. You take security and compliance seriously, not as bureaucracy, but as how trust gets built and maintained at scale.

Your work keeps emergency calls connected nationwide, a life‑safety mission with measurable community impact.

You're stepping into a mature, well‑funded IT program with a modern toolchain, ready for its next phase of growth. The role has clear scope, strategic backing from senior IT management, and real room to grow as the IT organization matures.

We're looking for a leader who works alongside their team, close to the technology and the day‑to‑day. You'll lead technical implementations, work complex incidents, and stay close enough to the work to coach and mentor effectively. The role includes shared after‑hours callback responsibility for critical incidents affecting the dispatch center or core infrastructure.

Own IT services, infrastructure, and support delivery in a 24×7×365 mission‑critical environment

Lead, develop, and mentor an IT team across help desk and systems / network infrastructure: hiring, coaching, performance management, and career development

Drive operational execution of the SOC 2 Type II program: technical control implementation, evidence collection, and audit readiness

Execute security controls and standards in close partnership with senior IT management

Partner with the Director of Enterprise Applications and broader leadership on cross‑functional technology initiatives

Own the approved IT operating budget; forecast and justify ROI for technology investments and refresh cycles

Manage vendor relationships, contract negotiations, software licensing, and the IT asset lifecycle

Lead change management for IT initiatives across the enterprise, from entry‑level adoption to C‑suite communication

Maintain documented procedures, runbooks, and disaster‑recovery readiness for dispatch and corporate infrastructure

Serve as the final operational escalation point for critical technical and service incidents, and participate in the IT leadership after‑hours on‑call rotation

• 7–10+ years of progressively responsible IT experience
• 3+ years of direct personnel leadership and team management
• Bachelor's degree preferred, or an equivalent combination of experience and certifications
• A verifiable track record in:
• Leading and developing IT staff: growing competency, speeding implementations, and building strong technical resources
• Building and maintaining IT systems, networks, and communications infrastructures in resilient 24×7×365 environments
• Executing SOC 2, NIST CSF, or comparable security and compliance programs on the operations side
• Vendor management, contract negotiation, and ROI justification for technology investments
• Change management across all organizational levels, from entry‑level adoption to C‑suite communication
• Strong interpersonal and leadership skills, with the ability to communicate plans and solutions at all levels of the organization
• Working knowledge of a hybrid Microsoft environment:
  Microsoft 365, Entra , on‑prem Active Directory, and Intune
• Hands‑on familiarity with enterprise virtualization, storage, next‑gen firewalls, wired and wireless networking, and Microsoft SQL Server (Palo Alto / Fortinet, VMware / Hyper‑V, Aruba / Cisco / Meraki, or similar)
• Experience with modern endpoint security (EDR / default‑deny), RMM, ITSM, and enterprise backup tooling
• Strong interpersonal and leadership skills, with the ability to communicate plans and solutions at all levels of the organization
• Ente…