Tech Delivery Manager: IT Ops & Efficiency

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Technology Delivery Manager – IT Operations is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services. This role acts as a bridge between technical teams and business stakeholders, managing delivery timelines, resources, and risks while fostering a culture of accountability and operational excellence. Additionally, this role supports the advancement of AI‑driven initiatives to enhance operational efficiency and business value.

• Program Delivery
  • Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.
  • Support cross‑functional teams and coordination including infrastructure, cloud, network, and service management.
  • Develop and maintain detailed delivery roadmaps and status reports.
• Stakeholder Management
  • Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.
  • Communicate delivery progress, risks, and mitigation plans to senior leadership.
• Operational Excellence
  • Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.
  • Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.
  • Ensure adherence to ITIL practices and governance standards.
  • Mentor and guide delivery leads and project managers within the IT operations domain.
  • Foster a collaborative and high‑performance culture.
• Risk & Issue Management
  • Proactively identify delivery risks and issues and implement mitigation strategies.
  • Ensure compliance with security, regulatory, and audit requirements.

• Bachelor’s degree or related experience
• 7+ years of experience in IT operations, infrastructure, or service delivery.
• 3+ years in a delivery or program management role within a technology organization.
• Strong understanding of ITIL, Agile, and Dev Ops methodologies.
• Proven experience managing complex, cross‑functional technology initiatives.
• Excellent communication and stakeholder management skills.

• Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools.
• Strong analytical skills & problem‑solving abilities; solid decision‑making abilities coupled with sound judgment.
• Ability to thrive in a fast‑paced, dynamic environment.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Effective at managing multiple priorities under tight deadlines in a fast‑paced, dynamic environment.
• Strong project management capability.
• Self‑directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.
• Strong Microsoft Office skills.

• Working on‑site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other…