CRM Solutions Architect

CRM Solutions Architect

Onsite Dallas County, TX Direct Hire W2 Only (No Sponsorship / C2C) We're looking for an experienced Salesforce Solution Architect to lead platform design and delivery across Sales and Service Cloud in a complex, enterprise environment.

• Own Salesforce solution architecture across Sales and Service Cloud, ensuring solutions align with business objectives and enterprise standards
• Design and deliver integrations between Salesforce and core back-office and contact center systems
• Translate business requirements into scalable solutions - data models, workflows, configuration, and custom development
• Define and enforce platform best practices across security, data quality, performance, and reusability
• Provide technical leadership to internal and partner teams through design reviews, code reviews, and hands-on coaching
• Shape the Salesforce technical roadmap, evaluating and adopting new platform capabilities including AI and automation
• Partner with enterprise architecture, security, and infrastructure teams to ensure compliance with regulatory and privacy requirements
• Support release planning, environment management, and CI/CD strategies

• 7+ years of hands‑on Salesforce delivery experience, with 3+ years in an architect or technical lead role
• Deep expertise in Sales Cloud and Service Cloud, including case management, routing, and knowledge management
• Strong experience architecting enterprise integrations using APIs, middleware, and event‑driven patterns
• Hands‑on experience integrating Salesforce with contact center platforms
• Solid understanding of Salesforce security, data modeling, and sharing architecture

• Salesforce certifications (Application Architect, Data Architect, Sales/Service Cloud Consultant)
• Experience with financial services, insurance, or regulated industry environments
• Familiarity with CI/CD tooling and Salesforce Dev Ops practices
• Exposure to AI‑driven features within the Salesforce ecosystem