Technical Project Manager
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-05-30
Listing for:
Akraya, Inc.
Full Time, Contract
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Consultant, Data Security, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Primary Skills
- Center of Excellence Design (Expert)
- SIAM Standards Development (Expert)
- Governance (Expert)
- Training Program Delivery (Expert)
- Vendor Management (Expert)
Contract Type: W2
Duration: 6 months
Location: Dallas, TX (Hybrid)
Pay Range: $84.66/hr - $89.66/hr
Job SummaryWe are seeking an MSP Excellence CoE Lead to build and standardize governance processes for large managed service providers within the Strategic Provider Operations organization. This role will focus on SIAM governance, operational playbooks, SLA management, vendor governance, and scalable process documentation.
Key Responsibilities- Build MSP governance frameworks, standards, and operating procedures
- Create governance playbooks, templates, and communication cadences
- Drive SLA tracking, vendor performance governance, and invoice workflows
- Support Sirion governance tool implementation and process maturity initiatives
- Partner with leadership to establish scalable governance practices
- Strong MSP/SIAM governance experience
- Experience creating governance playbooks and process documentation
Knowledge of SLA management, vendor governance, and ITSM processes - Experience with Sirion, Govern Ex, or similar governance platforms
- Strong stakeholder management and consulting skills
- Enterprise MSP or outsourcing governance environments required
- IT operations, infrastructure, or application services experience preferred
- Retail experience is a plus, not mandatory
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