Manager of Information Technology

Description

Job Type: Full‑time

Manager of Information Technology leads day‑to‑day IT operations and the team supporting our mission‑critical 24x7 emergency dispatch center and multi‑site corporate environment. The role currently manages six direct reports across help desk and systems / network infrastructure, and reports to the Director of Information Technology.

A service‑focused IT leader with a track record in 24x7 mission‑critical environments. You build and develop people, not just systems. You can sit at a C‑suite table and translate technology into business outcomes, then walk back to your team and troubleshoot a hard problem alongside them. You take security and compliance seriously, not as bureaucracy, but as how trust gets built and maintained at scale.

Established in 1989 Kings III is a growing, dynamic company. We’re a six‑time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020‑2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years.

We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

Your work keeps emergency calls connected nationwide, a life‑safety mission with measurable community impact. You're stepping into a mature, well‑funded IT program with a modern toolchain, ready for its next phase of growth. The role has clear scope, strategic backing from senior IT management, and real room to grow as the IT organization matures. We're looking for a leader who works alongside their team, close to the technology and the day‑to‑day.

You'll lead technical implementations, work complex incidents, and stay close enough to the work to coach and mentor effectively. The role includes shared after‑hours callback responsibility for critical incidents affecting the dispatch center or core infrastructure.

• Own IT services, infrastructure, and support delivery in a 24x7x365 mission‑critical environment.
• Lead, develop, and mentor an IT team across help desk and systems / network infrastructure: hiring, coaching, performance management, and career development.
• Drive operational execution of the SOC 2 Type II program: technical control implementation, evidence collection, and audit readiness.
• Execute security controls and standards in close partnership with senior IT management.
• Partner with the Director of Enterprise Applications and broader leadership on cross‑functional technology initiatives.
• Own the approved IT operating budget; forecast and justify ROI for technology investments and refresh cycles.
• Manage vendor relationships, contract negotiations, software licensing, and the IT asset lifecycle.
• Lead change management for IT initiatives across the enterprise, from entry‑level adoption to C‑suite communication.
• Maintain documented procedures, runbooks, and disaster‑recovery readiness for dispatch and corporate infrastructure.
• Serve as the final operational escalation point for critical technical and service incidents, and participate in the IT leadership after‑hours on‑call rotation.

• 7–10+ years of progressively responsible IT experience
• 3+ years of direct personnel leadership and team management
• Bachelor's degree preferred, or an equivalent combination of experience and certifications
• A verifiable track record in:
  • Leading and developing IT staff: growing competency, speeding implementations, and building strong technical resources.
  • Building and maintaining IT systems, networks, and communications infrastructures in resilient 24x7x365 environments.
  • Executing SOC 2, NIST CSF, or comparable security and compliance programs on the operations side.
  • Vendor management, contract negotiation, and ROI justification for technology investments.
  • Change management across all organizational levels,…