Summer Intern- Information Technology Service Analyst, Coppell, TX

Rohde & Schwarz's IT team is looking for an intern with fresh eyes and an analytical mindset to help evaluate and improve operations across three technical services. This role is ideal for someone pursuing a career in IT support or management who wants firsthand experience of how a regional IT team operates within a global organization and to drive process improvements that generate concrete data points for their resume.

The intern will also gain exposure to a range of technologies and platforms, collaborate with a skilled, multi-level team, and apply practical skills learned in school.

Your tasks

• Build custom dashboards and reports in Service Now that reflect IT team's KPI and other performance metrics.
• Collaborate with technical subject-matter experts to create clear operating procedure documents.
• Support Local IT Team with hardware provisioning, troubleshooting hardware and windows OS related issues.
• Support Local IT Team to troubleshoot Audio/Video related issues relating to conference-room AV solution.

Application tips

Watch the video and learn all about our application process:

• Application
• Interview
• Contact persons

Your qualifications

• Currently in your senior year of an IT related degree program or a recent graduate in a technical field.
• Minimum cumulative GPA of 3.0 GPA
• Good understanding of IT service lifecycle- account provisioning, application development, hardware & software deployment, troubleshooting and documentation.
• Experience with IT ticketing systems and reporting tools (Service Now preferred).
• Proficient with Microsoft Word, Excel, and Visio.
• Legal resident of Dallas-Fort Worth (DFW), Texas area. We are unable to provide housing or relocation assistance for summer interns.
• US Citizen or Permanent Resident

Interested?

We are looking forward to receiving your application!

This is an hourly position, paying $22-$27/hour, minimum of 30 hours per week.

Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

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