Lead Product Manager- Market Place

Overview

Basic Function

Wolters Kluwer Tax & Accounting (TAA) is expanding the CCH Axcess Marketplace and Open Integration API ecosystem to help firms build connected workflows and adopt high-quality partner solutions. We seek an individual contributor to run the day-to-day operations of our marketplace-vendor intake, listing QA, policy & risk management, invoice support, and insight dashboards—and to streamline these processes through automation where possible.

This role translates Alliances strategy into repeatable operations that improve partner time-to-market, listing quality, compliance, and adoption of CCH Axcess-aligned solutions, in close collaboration with Product, Engineering, Legal/Compliance, Finance/Rev Ops, Marketing/Corporate Communications, Support/PCS, and field teams.

• Run the end-to-end intake and publishing workflow: manage vendor application, due diligence, technical validation, listing QA, and go-live with defined SLAs and clear partner communications.

• Operate listing governance under a curated model: maintain a clearly defined ‘core’ (what WK must own) and enforce content/asset standards, categories, and listing options in line with best-practice guidelines.

• Segmented partner enablement & value proposition: strengthen the value proposition and onboarding for non-integration partners and consulting partners; tailor processes by firm size (simplicity for small firms; deeper data/complexity for larger firms); create enablement packs (training/certification/GTM co-assets) and track activation/adoption.

• Cross-ecosystem interoperability assessment: evaluate opportunities to interoperate with adjacent ecosystems where it expands reach or reduces friction; document criteria, technical patterns, and risk controls while preserving curation.

• Risk & compliance operations: lead policy enforcement audits, handle violations (data handling, brand, content), coordinate with Legal/Security for remediation, and maintain a ‘trust & quality’ rubric and audit logs.

• Invoice support & financial ops: support invoice accuracy and dispute resolution for marketplace listings/fees; partner with Finance/Rev Ops to monitor trends and prevent repeat errors.

• API ecosystem quality & governance: validate partner integrations against Open Integration governance requirements (authentication, versioning, error mapping, documentation); liaise with Engineering/Product for technical reviews and developer-experience improvements.

• Partner-to-Build / Partner-to-Buy signal operations: instrument dashboards and a regular cadence with Strategy/Corp Dev and Product to surface opportunities where partners indicate a build or buy path; coordinate structured handoffs and playbooks.

• Indirect monetization insights: define and report on indirect impact (e.g., influence on win rates, adoption, retention/LTV, or cycle-time acceleration) through BI dashboards; translate insights into partner tiering and process changes.

• Automation & SOPs: identify repetitive tasks and automate using Microsoft Power Automate (e.g., intake triage, QA checklists, approvals routing, policy sign-offs, invoice alerts) while maintaining required controls and audit trails.

• Vendor promotion & spotlight governance with Corporate Communications: create and run a governed process to promote/spotlight marketplace vendors across WK corporate channels (website/Marketplace pages, social, newsletters, webinars, events); establish eligibility workflows, brand/compliance checks, editorial calendars, asset QA, and performance tracking; ensure consistency between Marketplace listings and external communications.

• Deliver analytics & executive readouts: own BI dashboards and monthly/quarterly readouts to the Director of Strategic Alliances, summarizing operational performance, risks, and recommended improvements.

• Marketing support: cooperate with Marketing to support a limited number of co-branded marketing-related efforts on behalf of Marketplace vendor-partners, including Linked In posts, bulletin updates, webinars, and baseline contractual marketing deliverables.

Performs other duties as assigned by supervisor.