ATM Managed Services Training Specialist

Pay Range: 75,000. USD annual

Location:

Coppell, Texas, or remote (for the right candidate)

We are seeking an accomplished and dynamic ATM Managed Services Training Specialist to design, implement, and manage training programs that support ATM Managed Services (AMS) operations globally. This role will create a scalable training framework to improve operational performance and customer satisfaction.

• Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service‑level agreements (SLAs), and customer expectations.
• Build standardized onboarding, refresher, and advanced training programs for AMS operations, monitoring centers, and support teams.
• Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
• Collaborate with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps, ensuring local alignment while maintaining global standards.
• Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics, and provide regular reporting to leadership.
• Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability, and support related process and workflow improvements.

• Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field.
• Minimum of 5 years of experience in ATM operations, managed services, financial services operations, or technical service environments.
• Proven experience building and managing training programs in operational, SLA‑driven environments.
• Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
• Experience translating business objectives into actionable training and operational enablement strategies.
• Proficiency with training tools, learning platforms, and operational reporting systems.

• Willingness to travel domestically and internationally as business needs require. Relocation assistance is not available.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Flexibility to work across different time zones to support global AMS operations.
• Continuous improvement mindset to enhance training effectiveness, service delivery consistency, and customer satisfaction.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s also commits to a drug‑free workplace.