Network Application Engineer

Summary

The Network Application Engineer is a senior technical role specializing in video surveillance and access control hardware, software, and cloud infrastructure. This position involves designing, setting up, and troubleshooting robust network applications and cloud service solutions. The engineer will provide high-level technical support for system integration, conduct complex failure analysis, and drive the technical evolution of the company's product ecosystem to support business growth.

• Cloud Service Platform Setup and Management
  • Infrastructure Construction:
    Build and set up scalable cloud service platforms using AWS, IBM Cloud, and Wasabi for high‑availability video storage and application hosting.
  • Platform Operations:
    Manage the operation of cloud‑based surveillance and access‑control software environments.
  • Advanced troubleshooting for cloud service disruptions, storage bucket configurations, and connectivity issues.
  • System Maintenance:
    Execute preventive and corrective maintenance for both cloud‑based and onsite server software.
• Technical Solution Design & Integration
  • System Integration:
    Deliver high‑level technical expertise to seamlessly integrate third‑party access control and video surveillance hardware into the company’s core ecosystem.
  • Application Design:
    Analyze client‑specific operational needs to engineer customized network application designs and propose robust alternative solutions.
  • Advanced Mobile Networking:
    Deploy and manage mobile routers, cloud management systems, access points, switches, firewalls, and VPN tunnels for mobile and vehicle environments.
  • Wireless Site Surveys & Design:
    Conduct comprehensive site surveys and design reliable network solutions using cellular, Wi‑Fi, and GPS technologies.
• Sales Support
  • Technical Resource:
    Serve as the primary technical resource for the sales team, supporting top‑selling products through innovative design approaches.
  • Training & Demos:
    Conduct online and onsite training and demonstrations for customers and sales personnel on all hardware and software products.
  • Feedback Loop:
    Convey field‑tested requirements for feature modifications to headquarters and verify newly developed functions.
• Infrastructure & System Operations
  • Corporate Network Management:
    Configure and maintain corporate network environments, including LAN, WAN, VPN, firewalls, and routing systems.
  • IT Asset Management:
    Manage in‑house IT devices and software.

• Bachelor’s degree (BA) from a four‑year college or university, or equivalent combination of education and experience.
• Experience with network system integration and management is preferred.
• Experience in setting up, operating, and supporting cloud systems is preferred.
• Experience with video surveillance systems is preferred.
• Experience with Credlepoint and NCM (Net Cloud Manager) is preferred.
• Strong written communication skills; ability to write technical reports and procedure manuals and present information in English.
• Bilingual (English/Korean) preferred.
• Computer skills:
  Microsoft Office Suite, email; basic experience with C++, C#, JavaScript, or PHP is preferred; experience with Linux OS shell is preferred.
• Certifications:
  
  CCNA, A+ preferred (no required certifications).

Position requires significant travel (approximately 50%) throughout the U.S., with occasional travel to Canada. Candidates should ideally be based near a major airport. Willingness to obtain a passport for occasional trips outside the U.S. is required. Valid driver’s license with a clean driving record is required.

On‑site work required. Office location: 101 Wrangler Dr #201, Coppell, TX 75019. The position primarily involves daytime work; however, nighttime support may be required based on customer needs, including working night shifts at transit bus yards while traveling.

Employee is regularly required to sit, walk, stand, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and talk or hear. Employee must regularly lift and move up to 10 pounds, frequently lift and/or move up to 15 pounds. Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Hire, train, and oversee subordinate staff. Oversee scheduling, assignments, and daily workflow of subordinate staff. Provide constructive and timely performance evaluations.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.