Entry Level Helpdesk Support

Job Summary

MUST BE LOCAL TO DFW AREA. Launch Your IT Career With Hands‑On Experience! Entry‑Level IT Support Role – Full Training Provided. This role is perfect for someone eager to learn, grow, and build real technical experience while working alongside an experienced support team.

We are a 24/7 facility. While most shifts are standard weekday hours, flexibility to work days, nights, or weekends is a huge plus and may provide additional opportunities.

• Respond to support tickets.
• Assist users via email, chat, and in‑person support.
• Troubleshoot issues such as password resets & login issues, Wi‑Fi/connectivity problems, printers, peripherals, and basic hardware.
• Work closely with technicians to build strong foundational IT skills.

• 3+ months of IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.).
• Strong interest in expanding technical and hardware support skills.
• Reliable, professional, and eager to learn.
• Solid communication and customer service abilities.
• Must have reliable transportation (Hybrid onsite in Coppell).

Contract position based out of Coppell, TX. This is a hybrid position.

Pay range: $16.25 - $18.00/hr.

Benefits (subject to eligibility) include medical, dental & vision; critical illness, accident and hospital; 401(k) retirement plan (pre‑tax and Roth); life insurance; short and long‑term disability; health spending account; transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

This position is anticipated to close on Jun 11, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.