Quality Assurance Consultant

Description

This role is an excellent entry point for candidates with a Computer Science, Information Systems, or related technical background who are eager to build a career in the IT industry.

As a Quality Assurance Consultant, you will support enterprise contact center technology used by corporations and government organizations. This position involves maintaining, improving, and testing systems that support critical customer communication platforms.

You will work within established processes to manage system updates, perform ongoing maintenance, and respond to customer-reported issues. The role includes testing, implementation support, and system upgrades related to the Genesys contact center platform, as well as working with SQL to support reporting, data transfers (ETL), and business intelligence functions.

Consultants will gain exposure to many components of the Genesys ecosystem, including automation, AI‑powered tools, IVR systems, messaging channels, analytics, and reporting solutions.

• Establish and maintain QA standards to ensure consistent quality across projects and deliverables
• Develop and document test strategies for client implementations
• Create end‑to‑end testing scenarios and detailed test cases
• Build testing frameworks that support complete business process validation
• Promote adoption of testing processes and assets across internal and client teams
• Define and track QA metrics and performance indicators
• Contribute to initiatives that automate manual testing activities
• Execute test plans and document results
• Identify, troubleshoot, and help resolve system issues
• Continuously build knowledge of the Genesys contact center platform and related technologies
• Collaborate with cross‑functional teams and participate in client‑facing discussions when needed
• Client‑facing role with hands‑on involvement in projects
• Hybrid schedule: 3 days per week in office

• Experience with automation tools such as Selenium, Load Runner, Test Rail, or Be Spoken
• Experience with Cyara or similar call centre testing tools
• Knowledge of Java and data structures
• Exposure to contact centre technologies or call centre environments

• 2 years of experience working in Quality Assurance or software testing environments, or equivalent education experience preferred.
• Experience supporting System Integration Testing (SIT) and assisting with User Acceptance Testing (UAT)
• Strong written and verbal communication skills
• Solid understanding of QA processes, testing documentation, and test planning
• Familiarity with testing automation practices and tools
• Analytical mindset with strong problem‑solving skills

• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Paid time off
• Employee referral program