CX​/UX Design Manager; Nursing – Hybrid; ET​/CT R0055920

Position: CX/UX Design Manager (Nursing) – Hybrid (ET/CT) R0055920
** Team & Role
** Wolters Kluwer Health is seeking a CX/UX Design Manager (
** Nursing**) to lead design and experience strategy and execution across the
** Nursing portfolio**, spanning education, practice, and professional development. This role sits in a
** complex, regulated, and high-impact domain
** and requires a leader who drives clarity, alignment, and data-driven decision making.

This is a
** player-coach leadership role**, not a visual design position only. You will set direction in ambiguous spaces, align cross-functional teams early in the product lifecycle, and ensure UX drives meaningful outcomes for nurses, students, educators, and institutions. You will also act as a
** change agent**, helping partners evolve their understanding of UX from strategic product design to execution. :  
** Lippincott Nursing

Education:

**** Lippincott Nursing Solutions:
**** Hybrid:
** Eight days a month we come together in the closest
** ET/CT
** local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. |  Please view the site office location directory for potential office preferences nationwide.
| #LI-Hybrid
** Apply now with your
** resume, portfolio, and a brief summary
** of why you’re excited about this opportunity.
**** Your Portfolio**
* ** Resume and portfolio should demonstrate experience leading complex, cross-functional product work, including examples of strategic thinking, facilitation, and shipped outcomes, not just visual design artifacts.
**** Required Job Qualifications | What We’re Looking For
*** Experience leading UX in complex, ambiguous product environments
* Strong facilitation skills with a track record of driving alignment and decisions
* Ability to influence cross-functional partners without formal authority
* History of impactful, user-centered product experiences
* Strong product thinking and business awareness
* Comfort operating as a
** player-coach
**** Preferred
* ** Experience in healthcare, education, or other regulated industries
* Familiarity with accessibility and inclusive design practices
* Experience contributing to AI-enabled or emerging technology experiences
* Background in systems thinking or service design
** Technical & Craft Foundations
*** Experience working with
** design systems
** and scalable UX patterns
* Working knowledge of
** WCAG accessibility standards
*** Proficiency with
** Figma and current Figma best practices** (auto-layout, local-components, selection, etc.)
* Adobe Creative Suite familiarity a plus
* Understanding of
** agile development
** and complex, cross-functional delivery
* Foundational knowledge of
** HTML5 and CSS3
** to support effective collaboration with Engineering
* Experience or working knowledge in the AI space, including designing or partnering on AI‐enabled experiences and understanding implications for usability, trust, and workflow integration
** What Success Looks Like
*** UX is engaged earlier and more consistently in product discovery
* Pre Vis and visioning workshops drive alignment and momentum
* Accessibility and usability are considered early, not retrofitted
* UX helps shape responsible, effective AI-enabled experiences
* UX is viewed as a vital
** strategic product partner**, not a downstream service
** What You’ll Do
**** Strategy, Discovery, and Alignment
*** Own UX strategy for key Nursing initiatives across education and practice portfolios
* Use iterative discovery and experimentation to reduce product risk by
** validating value, business viability, usability, and feasibility early and continuously
*** Frame complex or competing inputs into clear problem statements and opportunity areas
* Initiate and lead
** Pre Vis / visioning workshops
** to align teams on future-state experiences and priorities
* Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
* Partner closely with
** Product, Engineering, and AI teams
** to ensure feasibility, quality, and follow-through
* Collaborate closely with UX…