IT Business Solutions Manager

Position Summary

The IT Business Solutions Manager works closely with business leadership to define, manage, and complete IT projects in alignment with business objectives and initiatives. The position blends together the traditional roles of Business Analyst, Project Manager and Product Owner. The IT Business Solutions Analyst serves as an advocate for the business within IT through proactive identification of business needs, understanding the value, prioritizing the efforts within IT, and ensuring successful delivery of the resulting solutions and ongoing support.

Successful individuals will possess both technical and soft skills, including a basic understanding of software development practices & principles, the ability and desire to develop a thorough understanding of business operations, pain points, and strategic plans, and excellent verbal and written communication skills. The IT Business Solutions Manager is expected to become an expert in their assigned business area, develop enduring relationships at all levels in the organization, and be a results‑oriented professional capable of overcoming challenges in varied situations.

• Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‑level information into details, abstract up from low‑level information to a general understanding, and distinguish user requests from underlying true needs.
• Define and write user stories to represent business requirements.
• Deliver functional requirements, process flow diagrams, screen mockups, and data flow diagrams as needed.
• Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between cost, time to deliver, usability, system performance, and scalability.
• Serve as the conduit between the user community (internal and external customers) and the software development team.
• Proactively communicate with external customers and internal business partners, and engage in multiple initiatives simultaneously.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Plan and execute projects according to agile methodologies.
• Act as liaison between business units, technology teams, and support teams, ensuring successful delivery of IT solutions.
• Develop a thorough understanding of the business model, operational processes, and key performance indicators.
• Work closely with business leadership to perform ROI analysis and prioritize IT initiatives.
• Define project scope, goals, deliverables, budget, and actively manage risk.
• Develop project plans and coordinate resources to ensure project completion within defined constraints.
• Effectively and accurately convey information to others.
• Perform related duties as assigned by management.

• College degree is preferred.
• 2–4 years of related experience as an IT Business Solutions Analyst or a similar position, preferably at a mortgage servicing company.
• Experience managing IT projects, preferably using scrum or other agile development methodologies.

• Strong analytical and product management skills, including the ability to interpret customer business needs and translate them into requirements.
• Data analysis skills and a working knowledge of SQL.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Ability to work independently.
• Willingness to travel as needed for business initiatives, typically 2–4 nights per month.

• Working on‑site at the assigned office location.
• Regular and punctual attendance adhering to the schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub,…