Entry Level Helpdesk Support

MUST BE LOCAL TO DFW AREA.

Ready to break into the IT field? This role is perfect for someone eager to learn, grow, and build real technical experience while working alongside an experienced support team.

• 3+ months of IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.)
• Strong interest in expanding technical and hardware support skills
• Reliable, professional, and eager to learn
• Solid communication and customer service abilities
• Must have reliable transportation (Hybrid onsite in Coppell)

We are a 24/7 facility — so while most shifts are standard weekday hours, flexibility to work days, nights, or weekends is a huge plus and may provide additional opportunities.

This is a true entry-level role with structured training and daily exposure to hands‑on IT work.

• Responding to support tickets
• Assisting users via email, chat, and in‑person support
• Troubleshooting issues such as:
• Password resets & login issues
• WiFi/connectivity problems
• Printers, peripherals, and basic hardware
• Working closely with technicians to build strong foundational IT skills

Professionalism, dependability, and strong communication are just as important as technical ability in this role.

This is a Contract position based out of Coppell, TX.

The pay range for this position is $16.25 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Coppell, TX.

This position is anticipated to close on Jun 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.